At Ministry of Organics, we want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with the products received, we offer a hassle-free 7-day return and refund policy. Here are the details:
- Eligibility: To be eligible for a return and refund, the following conditions must be met:
- The return request is initiated within 7 days from the date of product delivery.
- The products are unused, in their original condition, and in the original packaging.
- Proof of purchase or order confirmation is provided.
- Return Process: To initiate a return, please follow these steps:
- Contact our customer support team within 7 days of receiving the product to request a return.
- Provide the order details, reason for return, and any relevant information.
- Our team will guide you through the return process, including the return shipping address and any additional instructions.
- Return Shipping: The cost of return shipping will be the responsibility of the customer unless the return is due to a product defect or an error on our part. We recommend using a reliable shipping service with tracking to ensure the safe return of the products.
- Refund Process: Once the returned products are received and inspected, we will notify you of the status of your refund. If the return meets the eligibility criteria, we will initiate a refund to your original payment method. Please note that it may take a few business days for the refund to be processed and reflected in your account.
- Exclusions: The following items are not eligible for return or refund:
- Perishable or consumable products.
- Products that have been used or damaged by the customer.
- Products without the original packaging or missing parts.
- Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team immediately. We will arrange for a replacement or offer a refund, including any applicable return shipping costs.
- Customer Satisfaction: Your satisfaction is our top priority. If you have any questions, concerns, or issues regarding your purchase, please reach out to our customer support team. We are here to assist you and ensure your shopping experience with Ministry of Organics is exceptional.
Please note that this return and refund policy is subject to change without prior notice. Any updates or modifications will be communicated on our website.
Thank you for choosing Ministry of Organics for your organic gardening needs!
- Ministry of Organics